RETURN & REFUND POLICY

At Girdhara Ghee, customer satisfaction is important to us. However, due to the edible and consumable nature of our products, we follow strict quality and hygiene standards.

Returns

• We do not accept returns once the product is delivered

• This policy is in place to ensure food safety and quality compliance

Refunds / Replacements

Refunds or replacements are applicable only in the following cases:

• Product damaged during transit

• Wrong product delivered

To Request a Refund or Replacement

You must contact us within 24 hours of delivery and provide:

• Order ID

• Clear unboxing video (mandatory)

• Photos showing the issue clearly

After verification, we will initiate a replacement or refund as applicable.

Refund Processing

• Approved refunds are processed within 5–7 working days

• Refunds will be credited to the original payment method