Terms of service

TERMS & CONDITIONS

Welcome to Girdhara Ghee. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

Girdhara Ghee is an online brand offering edible food products through its official website. These Terms & Conditions govern your use of our website and the purchase of our products.

By using this website, you confirm that:

  • You are at least 18 years of age, or

  • You are accessing the website under the supervision of a parent or legal guardian

If you do not agree with any part of these terms, you must not use our website or services.

2. Product Information

  • All products listed on our website are edible food items

  • Product descriptions, images, and content are provided for general information purposes only

  • Actual product appearance, packaging, or color may vary slightly from images shown

  • We make every effort to display accurate information, but errors may occur

Girdhara Ghee reserves the right to modify product details, pricing, or availability without prior notice.

3. Pricing & Payment

  • All prices listed on the website are in Indian Rupees (INR)

  • Prices are inclusive/exclusive of taxes as applicable and mentioned at checkout

  • We reserve the right to change prices at any time without prior notice

Accepted Payment Methods

Payments are processed securely via trusted third-party payment gateways, including:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Wallets (as supported by the gateway)

Girdhara Ghee does not store your payment details.

4. Order Confirmation & Acceptance

  • Placing an order does not guarantee acceptance

  • Orders are confirmed only after successful payment and internal verification

  • We reserve the right to cancel or refuse any order due to:

    • Incorrect pricing

    • Stock unavailability

    • Payment issues

    • Suspicious or fraudulent activity

In such cases, the paid amount will be refunded as per our refund policy.

5. Shipping & Delivery

  • We deliver products across India

  • Estimated delivery timelines are provided for reference only

  • Delays may occur due to courier issues, weather conditions, or unforeseen circumstances

Girdhara Ghee is not liable for delays beyond our control once the order is dispatched.

6. Cancellation Policy

  • Orders can be cancelled only before dispatch

  • Once an order is shipped, cancellation is not allowed

Customers are advised to review order details carefully before confirming payment.

7. Returns & Refunds

Due to the edible and consumable nature of our products:

  • We do not accept returns once delivered

  • Refunds or replacements are applicable only in cases of:

    • Transit damage

    • Incorrect product delivery

To raise a request, customers must:

  • Contact us within 24 hours of delivery

  • Provide order ID

  • Submit a clear unboxing video and supporting images

Requests without proper proof may not be accepted.

8. User Responsibilities

By using our website, you agree:

  • Not to misuse or attempt to harm the website or its services

  • Not to provide false information or make fraudulent claims

  • Not to violate any applicable laws or regulations

Any misuse may result in denial of service or legal action.

9. Intellectual Property Rights

All content on this website, including:

  • Text

  • Images

  • Logos

  • Designs

  • Graphics

are the property of Girdhara Ghee and are protected under applicable intellectual property laws.

Unauthorized copying, reproduction, or distribution is strictly prohibited.

10. Limitation of Liability

Girdhara Ghee shall not be held liable for:

  • Any indirect, incidental, or consequential damages

  • Health outcomes beyond general food consumption expectations

  • Delays caused by third-party service providers

Customers are advised to consult healthcare professionals for dietary advice.

11. Modification of Terms

Girdhara Ghee reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the revised terms.

12. Governing Law & Jurisdiction

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

All disputes shall be subject to the exclusive jurisdiction of Indian courts.

13. Contact Information

For any questions, concerns, or policy-related queries, please contact us using the details provided on our website.